Skip to main content
Big problem
Participant
May 6, 2020 3:10 PM UTC
Answered

Unable to install Adobe XD

I have a biiiig problem with Adobe XD, it was installing and after, blocked, i deleted, and now, the app creative cloud think that i am installing XD but i'm not, so now i can't reinstall XD because it's installing forever...

 

{Renamed By MOD}

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    May 6, 2020 3:46 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. I would request if you can try re-installing after using Adobe Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    View reply

    5 replies

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    May 6, 2020 3:46 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. I would request if you can try re-installing after using Adobe Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Translate
    Big problemAuthor
    Participant
    May 7, 2020 2:29 PM UTC

    Translate
    Big problemAuthor
    Participant
    May 7, 2020 4:13 PM UTC

    Thaank you for help, now it works

     

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices