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Participant
May 6, 2020
Answered

Unable to install Adobe XD

  • May 6, 2020
  • 1 reply
  • 1977 views

I have a biiiig problem with Adobe XD, it was installing and after, blocked, i deleted, and now, the app creative cloud think that i am installing XD but i'm not, so now i can't reinstall XD because it's installing forever...

 

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Correct answer Rishabh_Tiwari

Hi there,

 

Sorry to hear about the trouble. I would request if you can try re-installing after using Adobe Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
May 6, 2020

Hi there,

 

Sorry to hear about the trouble. I would request if you can try re-installing after using Adobe Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Participant
May 7, 2020

Participant
May 7, 2020

Thaank you for help, now it works