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2 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Nov 3, 2021 12:56 PM UTC

Hi there,

 

Sorry to hear about the trouble. Please uninstall the CC app using the Adobe Cleaner Tool and then try re-installing Adobe XD. Please take a back-up of any existing cloud files if you have. Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Community Expert
gianvitulanoCommunity Expert
Community Expert
Nov 3, 2021 12:21 PM UTC

Hi,

have you tried to log out and re-enter your Adobe account?

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Giancarlo Vitulano
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