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lazulite
Participant
July 12, 2022
Question

Unable to install Adobe XD from creative cloud. Error code 505

  • July 12, 2022
  • 2 replies
  • 688 views
Exit Code: 505
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 3 error(s), 0 warnings(s) 

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:51.0.12.6
FATAL: Error occurred in install of package (Name: UWPAssets Version: 51.0.12.6). Error code: '505'
ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058
-------------------------------------------------------------------------------------

 

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2 replies

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
July 12, 2022

Hi @lazulite ,

 

We're so sorry to hear about the trouble. In addition to the suggestions shared by @italosan , you can also try the steps shared here https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error505 and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    July 18, 2022

    Hi @lazulite,

     

    Hope you're doing well!

     

    We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

     

    We would be happy to help.

     

    Thanks,

    Harshika

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    July 12, 2022

    Hi, I found a thread very similar to yours. Try to have a look: https://community.adobe.com/t5/download-install-discussions/i-can-t-install-adobe-xd-error-code-505/m-p/11977855

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