Unable to install the latest version of Adobe XD

Question

Whenever I try to open a shared file, I get the following message “This was saved with a newer version of Adobe XD. Please update Adobe XD to open it.” When I click on 'update now' it takes me the creative cloud app, and all my apps are up to date. the newest update doesn't show up, and I can't manually access it either.

I’ve tried the following:

Restarting my computer

Relaunching the Creative Cloud app

Signing out and into my creative cloud account

Uninstalling and reinstalling Adobe XD

Uninstalling and reinstalling Creative Cloud app

Uninstalling and reinstalling everything that has to do with Adobe

Using the Adobe Cleaner tool

Manually checking for updates

Deleted the required file from the OOBE folder

HARSHIKA_VERMA · Answer

Hi Lavanya218026108jxa,

We are sorry to hear you are unable to install XD and thanks for trying the steps. We would request you to please share your Adobe ID with me over a private message. Please also share the screenshot of your About XD info page.

I will try my best to help.

Thanks,

Harshika

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