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annetak8425652
annetak8425652
Participant
Oct 26, 2021 1:58 PM UTC
Question

Unable to install XD after Windows 10 update 2009.

Hello,

After the installation of the Windows 10 (2009) we can't install XD.

Please advice what to do.

 

After a while the installation stops and we get an error.

 

If you have XD and after you upgrade the Windows the XD works.

 

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6 replies

kpmg acor taxi1802355
Participant
Feb 2, 2022 7:56 AM UTC

Hello, was there a solution to this issue. We are facing the exact same error code when updating from version 43 to version 45, or when installing a fresh installation of either version 45 og version 47. 

We are on Windows version 20H2, build 19042.1466 with Windows Store disabled (per company policy)

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Oct 26, 2021 2:48 PM UTC

Hi annetak8425652,

 

Thank you for reaching out. We would like to know the error message you get when you try to install XD. Please also share the version of XD and the windows build version you're trying to install.

 

We'll try our best to investigate the issue.

 

Thanks,

Harshika

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annetak8425652
annetak8425652Author
Participant
Oct 26, 2021 3:15 PM UTC
Hello,

W10 BUILD VERSION 2009
XD VERSION xd (44.112)

Thank you
Anneta




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annetak8425652
annetak8425652Author
Participant
Oct 27, 2021 7:36 AM UTC
Hello!

I am sending you more details.

The problem occurred after the last windows upgrade (2009)



Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 2 error(s), 0 warnings(s)



FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:45.0.62.17

FATAL: Error occurred in install of package (Name: UWPAssets Version: 45.0.62.17). Error code: '191'

ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR6FF1.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80070005#@#OS_Error_String: Access is denied.



ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR6FF1.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80070005#@#OS_Error_String: Access is denied.







Error code 191: Installation or update failure

Error code 191 indicates an installation or update failure.

Solution

Select Retry to install or update the app again. For more information, see Error code 191 while installing Creative Cloud apps | Windows.

Fix error 191 for Creative Cloud apps on Windows

Troubleshooting instructions for error code 191 when installing a Creative Cloud app on Windows







Thank you very much

Anneta



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