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Rafael Lucas24724797fgse
Participant
June 4, 2022
Answered

Unable to install XD and getting error MSVCP140.dll

  • June 4, 2022
  • 2 replies
  • 563 views

I tried to install Adobe XD, but it is returning the error "required component VCRUNTIME140.dll"


After "installing" Creative Cloud, I couldn't open Adobe Acrobat DC anymore, and it's returning error "required component MSVCP140.dll"

What's happening with this program? how can I fix this?

 

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This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi @Rafael Lucas24724797fgse,

 

We are sorry to hear you are unable to install XD. Would you mind trying to reinstall the Creative Cloud Desktop app using the CC Cleaner tool and then launch XD from the Creative Cloud desktop app?

 

Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
June 7, 2022

Hi @Rafael Lucas24724797fgse,

 

We are sorry to hear you are unable to install XD. Would you mind trying to reinstall the Creative Cloud Desktop app using the CC Cleaner tool and then launch XD from the Creative Cloud desktop app?

 

Let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

R
Rafael Lucas24724797fgseAuthor
Participant
June 4, 2022

NOTES: I tried uninstalling everything, installing vc_redist and reinstalling the programs but it didn't solve the problem that Creative Cloud caused

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