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defaultuhy6dg4p6066
Participant
Oct 7, 2020 6:42 AM UTC
Answered

Unable to install XD, getting compatibility error

It says my computer is incompatible to install XD and shows this error:

 

You must update your system to install XD. Please check the following:

-Windows 10 Creators Update (64-bit) - Version 1709 (build 10.0.16299)

 

Whereas my computer is upgraded to Windows 1909.

 

Since I cannot make any change in the driver so please  look into this issue and suggest.

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Oct 7, 2020 1:32 PM UTC

    Hi there,


    Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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    2 replies

    defaultuhy6dg4p6066Author
    Participant
    Dec 8, 2020 9:39 AM UTC

    Hi Rishabh,

     

    I am once more facing this compatibility issue with XD. I have tried deselecting the "Run this program in compatibility mode for" option, but somehow the issue still persists an it's not letting me install XD.

     

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Oct 7, 2020 1:32 PM UTC

    Hi there,


    Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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