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O
Orelly
Participant
June 15, 2021
Question

Unable to launch cloud document

  • June 15, 2021
  • 2 replies
  • 810 views

I'm having issues launching my cloud document on Adobe XD. Everytime I try (either from CC app, Adobe XD app, CC website) it loads in Adobe Xd but never opens (it will either crash or freeze my system and I have to restart). I've tried a lot of different suggested solutions previously posted on the community.

    This topic has been closed for replies.

    2 replies

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    June 15, 2021

    What is your OS, and did you get latest XD update?

    O
    OrellyAuthor
    Participant
    June 15, 2021

    Windows 10. Sure, everything is up to date.

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    June 15, 2021

    Can you test another document that isn't confidential?

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    June 15, 2021

    Can you post a link to the document so others can test opening it? Is it just this document or all XD documents?

    O
    OrellyAuthor
    Participant
    June 15, 2021

    Unfortunately not, it's confidential. It is the only document I have on there currently.

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