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Orelly
Participant
Jun 15, 2021 12:00 PM UTC
Question

Unable to launch cloud document

I'm having issues launching my cloud document on Adobe XD. Everytime I try (either from CC app, Adobe XD app, CC website) it loads in Adobe Xd but never opens (it will either crash or freeze my system and I have to restart). I've tried a lot of different suggested solutions previously posted on the community.

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    7 replies

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    Jun 15, 2021 12:58 PM UTC

    What is your OS, and did you get latest XD update?

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    OrellyAuthor
    Participant
    Jun 15, 2021 1:34 PM UTC

    Windows 10. Sure, everything is up to date.

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    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    Jun 15, 2021 3:50 PM UTC

    Can you test another document that isn't confidential?

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    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    Jun 15, 2021 12:48 PM UTC

    Can you post a link to the document so others can test opening it? Is it just this document or all XD documents?

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    OrellyAuthor
    Participant
    Jun 15, 2021 1:33 PM UTC

    Unfortunately not, it's confidential. It is the only document I have on there currently.

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