Unable to launch XD on macOS monterey

Forum|Forum|3 years ago
November 7, 2022
1 reply
1355 views

Already tried to uninstall and install it again and the problem persists. A white screen appears and can't do or click on anything. The only way out is to force quit the app. Any help?

Product performance

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Spas K.

Community Expert

When did this start happening? Was it after an update? Have you tried relogging into Creative Cloud?

J

joaoc15139775Author

Participant

Started happening a few months ago, I don't use XD very often, maybe it was after an update, don't remember, I've tried to solve this with adobe support but they usually tell me to uninstall and reinstall and I always end up doing the job with illustrator. This time I really want to get this right. Current OS monterey 12.4.

Spas K.

Community Expert

Have you also tried the last resort Creative Cloud Cleaner tool? I'm not on a Mac, maybe someone else can pitch in, but it's either an issue with Xd properly connecting with the CC servers, or some corrupt core CC file(s). It's not a guarantee and it's a hassle, but removing everything and installing from scratch has a good chance of working.

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