Unable to launch XD on macOS monterey

Forum|Forum|3 years ago
November 7, 2022
1 reply
1330 views

Already tried to uninstall and install it again and the problem persists. A white screen appears and can't do or click on anything. The only way out is to force quit the app. Any help?

Product performance

This topic has been closed for replies.

Spas K.

Community Expert

When did this start happening? Was it after an update? Have you tried relogging into Creative Cloud?

J

joaoc15139775Author

Participant

Started happening a few months ago, I don't use XD very often, maybe it was after an update, don't remember, I've tried to solve this with adobe support but they usually tell me to uninstall and reinstall and I always end up doing the job with illustrator. This time I really want to get this right. Current OS monterey 12.4.

Spas K.

Community Expert

Have you also tried the last resort Creative Cloud Cleaner tool? I'm not on a Mac, maybe someone else can pitch in, but it's either an issue with Xd properly connecting with the CC servers, or some corrupt core CC file(s). It's not a guarantee and it's a hassle, but removing everything and installing from scratch has a good chance of working.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded