Skip to main content
Sangita Bhanderi
Participant
Sep 18, 2020 1:28 PM UTC
Question

Unable to load cloud documents getting Error: Sync Conflict

Hi All,
I'm facing "Error: Sync Conflict" 
I can't open my file if I try to open it just show "Sorry we can't open this document"
for more Understanding, I've attached SS over here.
Pleases suggest some solution how can I open my files 

Thanks
- Ankita

 



{Renamed By MOD}

This topic is closed to new replies. Start a new post to keep the conversation going.

7 replies

Schweigert85
Schweigert85
Participating Frequently
Jan 13, 2021 8:20 PM UTC

having the same issue. tried everything.  

 

here's my log -  AdobeLogs_20210113_080528_205-win.zip 

Translate
Schweigert85
Schweigert85
Participating Frequently
Jan 13, 2021 10:33 PM UTC

it seems to be related to if you had it available for offline mode - which is a setting on the individual computer level.  

 

I totally wiped my entire CC apps with the cleaner, reinstalled, and now can access it as a cloud document via XD.  its unfortunate since its a 200mb XD file, but not gonna wanna go through that again 

Translate
Rishabh_Tiwari
Rishabh_Tiwari
Legend
Sep 18, 2020 1:45 PM UTC

Hi Ankita,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • Are you connected to a private network or a managed network like a work or school network?

 

Regards

Rishabh

Translate
    Sangita BhanderiAuthor
    Participant
    Sep 23, 2020 5:38 AM UTC

    Hi Rishabh,

    Thank you for your Suggestion
    But, It's not working for me I can't open this file in my XD 

    • Are you connected to a private network or a managed network like a work or school network?
      - I'm using a privet network 

     

    Thank you 
    - Ankita

     

    Translate
    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Sep 24, 2020 2:42 PM UTC

    Thanks for trying, Ankita. Could you please check if you are able to see this document here: https://assets.adobe.com/cloud-documents

     

    If yes, please try downloading the file from there and then try opening the file and let us know how it goes. I'd also like to know if this is happening with this specific file or multiple files? Please share a screenshot of the About XD info page.

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices