Divine_ease1549

Known Participant

Question

Unable to load plugins in Adobe creative Cloud

Forum|Forum|3 years ago
February 11, 2022
4 replies
3011 views

Hi there,

Adobe Creative Cloud is not showing any plugins installed not its allowing to install any plugin.

It is keep throwing the error like in the attachement.

I was trying to install "Lottie files for Adobe XD" and realised that its not allowing me to do so.

Can someone please guide/help me to fix this issue.

Thanks in advance.

{Renamed By MOD}

Plug-ins

Participating Frequently

I'm having a similar issue in that I'm unable to install any plugins even after updating the applications and logging out/in of Creative Cloud.

Participating Frequently

Hey there! I know this is an old thread, but I found myself having the exact same problem when installing CC and Photohsop in a new computer, as you and I was wondering if you managed to fix it, and if so, how it was done! Thank you very much.

Participating Frequently

Oh, nevermind! I found a solution. I turned off my firewall and CC could finally connect and let me download plugins. Leaving this up in case this helps someone in the future!

erinferinferinf

Adobe Employee

Did you try updating the Creative Cloud Desktop app? Which version are you on? Were you able to use plugins before and it suddenly stopped working?

Participant

Hello erinferinferinf,

Thanks for responding to this.

Yes i have the latest version of the Adobe Creative Cloud Desktop App and all others Apps are updated as well up-to-date.

Honestly, not sure about the plugins where loading earlier.

I was trying to install "Lottie files for XD" and realised that the plugins are not loading.

Attached screenshot for your reference.

Please guide/let me know what could be the other reasons.

Awaiting your responce/mail.

Thank you.

Community Manager

Community Manager

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

Community Expert

Community Expert

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

also, it doesn't appear that you need to plugin to import lottie files into xd, Work with Lottie animations in XD (adobe.com)

Participant

Hi kglad,

Thanks for responding to this query.

I tried the method you advised, however it was unsuccessful

Mac: cmd + opt + r

Can you please let me know what else could be the reason or any other step to be followed.

Will await for your response.

Thank you.

Community Expert

Community Expert

1. do you have a subscription, not a trial?

2. embed a screenshot of what you see when you click stock&market place>plugins