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Eypiq
Participant
June 21, 2022
Answered

Unable to log on Adobe Creative Cloud

  • June 21, 2022
  • 1 reply
  • 572 views

Bonjour,

 

Sur 3 ordinateurs différentes nous avons des erreurs de connexion à Creative Cloud. Un point d'exclamation s'affiche sur le nuage. L'erreur n'apparait pas en même temps sur les trois postes.

 

Aléatoirement, il est également impossible d'ouvrir certains documents sur le cloud. 

 

{Renamed By MOD}

This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi @Eypiq,

 

We are sorry to hear you are having trouble using XD. We would request you to please try the below steps-

 

  • Quit Adobe XD and Sign-out of the Adobe Creative Cloud desktop app completely.
  • Log back into Adobe CC. (If you see some issues logging back in, then it's something to do with your internet proxies or your network. Try connecting to a no-proxy, no-VPN network).

Let us know if that helps.

 

Thanks,

Harshika

 

 

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
June 21, 2022

Hi @Eypiq,

 

We are sorry to hear you are having trouble using XD. We would request you to please try the below steps-

 

  • Quit Adobe XD and Sign-out of the Adobe Creative Cloud desktop app completely.
  • Log back into Adobe CC. (If you see some issues logging back in, then it's something to do with your internet proxies or your network. Try connecting to a no-proxy, no-VPN network).

Let us know if that helps.

 

Thanks,

Harshika

 

 

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