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H
hanna.c.kelley
Participant
December 13, 2019
Question

Unable to login into Adobe XD after updating to the latest version.

  • December 13, 2019
  • 2 replies
  • 537 views

I updated the app to the most recent version, and now I can't get logged in because it won't register my keyboard input. I can't get past this to open the app.

 

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2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
December 16, 2019

Hi Hanna, 

 

We are sorry to hear you're having trouble logging into Adobe XD. In addition to what Peter has asked, would you mind confirming if you still need assistance on the same or it has been fixed? 

 

We will try our best to help you.

 

Thank you Peter for your contribution on this post. We really appreciate your presence on our XD community.

 

Thanks,

Harshika

 

Peter Villevoye
Community Expert
Peter VillevoyeCommunity Expert
Community Expert
December 14, 2019

That doesn't sound very well... 😞

There are many possible causes for technical glitches like these, and perhaps even some solutions. But in order not to overload you with tons of scenarios, could you describe in a bit more detail what happens, and which system you're using ?

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