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Participant
Jun 28, 2022 12:49 PM UTC
Answered

Unable to login on Adobe XD

Since windows added KB5014699 update, our Adobe XD won't login on our school network.

 

We enter email address and then you just get a blank screen and it gets stuck. Remove the update and it works perfectly well.

 

Can anybody suggest anything?  We are on the lastest version of XD and it is on a fresh install.

We've tried to stop the update installing but it keeps going on so need a workaround.

 

Thanks in advance
Steve

 

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 28, 2022 1:30 PM UTC

    Hi @Stephen250439856fb5 ,

     

    Sorry to hear about the trouble. If you have an enterprise account, please ask your administrator to log a ticket by following the steps shared here.

     

    Regards

    Rishabh

    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Jun 28, 2022 1:30 PM UTC

    Hi @Stephen250439856fb5 ,

     

    Sorry to hear about the trouble. If you have an enterprise account, please ask your administrator to log a ticket by following the steps shared here.

     

    Regards

    Rishabh

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