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E
efrate12414341
Participant
April 13, 2020
Question

Unable to move the canvas around hand tool is not working in XD on windows 10.

  • April 13, 2020
  • 2 replies
  • 430 views

Soon after I open the XD the hand tool (space bar) which was working properly at the beggining stopped to work. it is not showing the hand and I can't move the canvas around. 

I have just updated to the latest version, working with Dell XPS 15 i7 8570H, windows 10. 

 

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 14, 2020

Hi there,

 

Sorry to hear you are facing trouble while using hand tool in XD. Would you mind sharing the screenshot of your about XD info page? I would also suggest checking the latest update to your graphic card driver.  Please visit the manufacturer site to check for the latest update to your drivers.

 

We will try our best to help.

 

Thanks,

Harshika

E
efrate12414341Author
Participant
April 13, 2020

it is actually impossible to work like this - I have to resart the XD each time it happens and soon after I open it stops again. 

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