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A
avielyogev1
Participant
May 3, 2020
Question

Unable to open a local document in Adobe XD

  • May 3, 2020
  • 2 replies
  • 489 views

I updated XD because I couldn't open a few files that were created in a newer version..

But now my local file won't open. I get a message saying: "The document “DocumentName” could not be opened."

Help! how can I open my files? they are not on the cloud.

 

{Renamed By MOD}

This topic has been closed for replies.

2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 1, 2020

Hi there,

 

I would like to follow up on the issue. Are you still having trouble or the issue has been resolved? Please let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

Rishabh_Tiwari
Rishabh_Tiwari
Legend
May 4, 2020

Hi there,

 

Sorry to hear about the trouble. I'd request if you can share a few more details like:

 

  1. The version of Adobe XD.
  2. Is this happen with a specific file? Please check if you are able to open any other local document?
  3. Please also try to open a newly created file in this version and see if you are able to open that.
  4. A screenshot of the error message or error code.

 

We're here to help, just need more information.

 

Regards

Rishabh

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