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OLIVIER5E0C
Participant
May 10, 2022 3:47 AM UTC
Answered

Unable to open a local XD file and getting error 47.

Hi, i have a problem on my local XD file, was working offline since the internet is not that good, i was working on a XD design when my computer crashed. when i tried opening the file again i got an "error opening file (error code: 47)"

 

all the fix here only works for cloud saved XD file, mine is on my machine 😞 i hope someone can help me

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
May 11, 2022 10:46 PM UTC

Hi @OLIVIER5E0C,

 

We are sorry to hear you cannot open a local file and get error 47. Would you mind confirming if you've tried opening the same file on another machine? 

 

You may also try creating a new user profile and then try opening the file. Please also share the version of XD and the details of your operating system.

 

We will try our best to help.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
May 11, 2022 10:46 PM UTC

Hi @OLIVIER5E0C,

 

We are sorry to hear you cannot open a local file and get error 47. Would you mind confirming if you've tried opening the same file on another machine? 

 

You may also try creating a new user profile and then try opening the file. Please also share the version of XD and the details of your operating system.

 

We will try our best to help.

 

Thanks,

Harshika

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