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Unable to open a specific cloud file in XD it keeps syncing.

Forum|Forum|5 years ago
June 19, 2020
1 reply
582 views

I am working on an XD file with the team. After updating to the latest version of XD, I can't open the file. It keeps showing syncing. I tried to restart my mac and reopen the app, but none of these work.

I can open other XD cloud files. I just have trouble with this one.

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Correct answer Harshika Verma

Hi Bohan,

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

Hope it helps.

Thanks,

Harshika

Harshika Verma

Community Manager

Hi there,

We are sorry to hear you are having trouble with opening this file. We would request you to please try to open this file from https://assets.adobe.com/cloud-documents and let us know if that helps.

Thanks,

Harshika

B

Bohan ChenAuthor

Participant

Hi Harshika,

Thank you for your reply. I tried to open through cloud documents, but I have the same issues.

Best,

Bohan Chen

Harshika Verma

Correct answer

Community Manager

Hi Bohan,

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

Hope it helps.

Thanks,

Harshika

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