Unable to open a specific cloud file in XD it keeps syncing.

Question

I am working on an XD file with the team. After updating to the latest version of XD, I can't open the file. It keeps showing syncing. I tried to restart my mac and reopen the app, but none of these work.
I can open other XD cloud files. I just have trouble with this one.

Harshika Verma · Accepted Answer

Hi Bohan,

Sorry for the delay in response. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and see if that helps?

If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the immediate assistance.

Hope it helps.

Thanks,

Harshika

Harshika Verma · Answer

Hi there,

We are sorry to hear you are having trouble with opening this file. We would request you to please try to open this file from https://assets.adobe.com/cloud-documents and let us know if that helps.

Thanks,

Harshika

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