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Netizen Experience
Netizen Experience
Participant
Jun 15, 2022 1:36 AM UTC
Answered

Unable to open a specific document in Adobe XD

Been trying to open one specific file but it keeps connecting for the past 12 hours. 
Tried opening from the owner of the file and  from shared file in cloud, both doesn't work. Tried logging out and back into ccreative cloud, but the issue still persists. All it says is can't connect, but I had on issue opening other files in Adobe XD. Anyone had similar issues?

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Jun 21, 2022 1:47 PM UTC

Hi @Netizen Experience,

 

We are sorry for the delay in response and sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying to switch to a different internet connection and let us know if that helps? Please also check if your Creative Cloud Desktop app and XD is up to date.

 

We will try our best to help.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Jun 21, 2022 1:47 PM UTC

Hi @Netizen Experience,

 

We are sorry for the delay in response and sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying to switch to a different internet connection and let us know if that helps? Please also check if your Creative Cloud Desktop app and XD is up to date.

 

We will try our best to help.

 

Thanks,

Harshika

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