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Netizen Experience
Netizen Experience
Participant
June 15, 2022
Answered

Unable to open a specific document in Adobe XD

  • June 15, 2022
  • 1 reply
  • 303 views

Been trying to open one specific file but it keeps connecting for the past 12 hours. 
Tried opening from the owner of the file and  from shared file in cloud, both doesn't work. Tried logging out and back into ccreative cloud, but the issue still persists. All it says is can't connect, but I had on issue opening other files in Adobe XD. Anyone had similar issues?

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Correct answer HARSHIKA_VERMA

Hi @Netizen Experience,

 

We are sorry for the delay in response and sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying to switch to a different internet connection and let us know if that helps? Please also check if your Creative Cloud Desktop app and XD is up to date.

 

We will try our best to help.

 

Thanks,

Harshika

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
June 21, 2022

Hi @Netizen Experience,

 

We are sorry for the delay in response and sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying to switch to a different internet connection and let us know if that helps? Please also check if your Creative Cloud Desktop app and XD is up to date.

 

We will try our best to help.

 

Thanks,

Harshika

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