Unable to open Adobe XD.

Question

Hi
this alert keeps show up when I open adobe xd:
"There is a problem with Adobe XD. Reinstall the app from its "original" install location or contact your administrator."
 
I tried to uninstall with:
AdobeCreativeCloudCleanerTool
CCleaner
Iobit Uninstaller
remove manually from the Program File
 
And when I try to reinstall it again always a dark icon and the same message pop up.
Thank you in advance.
 
<The title was renamed by moderator>

montassara65781398 · Accepted Answer

I appreciate your reply. I actually solved my problem by using multiple cleaning attempts.

Disk clean-up, left-click C: properties.

Two free software: Glary Utilities and BleachBit.

I didn't know which one exactly did the work, but the result is a cleaner pc in all cases.

Thank you again.

Harshika Verma · Answer

Hi there,

We are sorry for the delay in response. We would request you to please check if your system meets the minimum requirements to install XD: https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

If yes, please try uninstalling from Creative Cloud, restart the machine, and install it again.

Let us know if that helps.

Thanks,

Harshika

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