Unable to Open Adobe XD

Forum|Forum|5 years ago
July 29, 2021
3 replies
407 views

Hello!

Yesterday on 07/28/2020 I installed latest updates for Adobe XD and since then I'm not able to open it at all. I'm getting crash report and I can't click anywhere it just stays on the screen for a few seconds and closing app.

How can I fix it?

thanks.

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I

Irina5FB8Author

Participant

Update:

Tried to uninstall and install version 42.0.22 - got crash report again

Installed the previous version 41.1.12 - working fine.

B

Ben M

Community Expert

What OS are you using? You could try deleting preferences to see if that helps. Those files are using in the User Library (Mac) or AppData (Win).

I

Irina5FB8Author

Participant

typo 07/28/2021

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