Unable to Open Adobe XD

Forum|Forum|4 years ago
July 29, 2021
2 replies
405 views

Hello!

Yesterday on 07/28/2020 I installed latest updates for Adobe XD and since then I'm not able to open it at all. I'm getting crash report and I can't click anywhere it just stays on the screen for a few seconds and closing app.

How can I fix it?

thanks.

This topic has been closed for replies.

I

Irina5FB8Author

Participant

Update:

Tried to uninstall and install version 42.0.22 - got crash report again

Installed the previous version 41.1.12 - working fine.

B

Ben M

Community Expert

What OS are you using? You could try deleting preferences to see if that helps. Those files are using in the User Library (Mac) or AppData (Win).

I

Irina5FB8Author

Participant

typo 07/28/2021

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.