Unable to open Adobe XD Cloud Document, getting error" Can't open this document"

I am trying to open a XD file that was saved to my adobe cloud, but i get this error:

The preview link is still working thankfully.

Is there any way for me to recover the working XD file?

{Renamed By MOD}

This topic has been closed for replies.

Correct answer Rishabh_Tiwari

Hi Ashleigh,

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Legend

Hi Ashleigh,

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Participant

Thank you! Much appreciated - that worked and I was able to download it. In my panic, I didn't even realize that was an option!

Community Manager

We are glad to hear you're back on track. Please feel free to reach out to us in the future for any query related to XD. We'd be happy to help.

Thanks,

Harshika

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Sign up