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D
DawidP
Participant
July 30, 2021
Question

Unable to open Adobe XD, gives a crash report box in XD 42 version

  • July 30, 2021
  • 2 replies
  • 467 views

I have not been able to start Adobe XD for several days. Attempts to uninstall and reinstall, clean my computer .... nothing helps. When I try to run the program, a window pops up and after a while it disappears. I can't do anything about it.

 

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    2 replies

    D
    DawidPAuthor
    Participant
    August 2, 2021

    Unfortunately, uninstalling, cleaning, reinstalling did not help 😞

    R
    Roopa P
    Participating Frequently
    August 4, 2021
    Hi there,
     
    Sorry to hear you are still experiencing the issue with XD. Could you please share a few more details like:
    1. Adobe XD Version
    2. Windows OS version.
    3. Please enable the crash dump, by following the steps shared here:  https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html once XD crashes, please collect and share the logs from this location: %LocalAppData%/crashdumps

     

    So that we can try from our end, try to resolve ASAP.
     
    Regards,
    Roopa Patil
      R
      Roopa P
      Participating Frequently
      July 30, 2021

      Hi there,

       

      We are sorry to hear you are unable to open Adobe XD on macOS. Would you mind doing a clean reinstall using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? 

       

      Once uninstalled, please re-install.

       

      Let us know if that helps.

       

      Thanks,

      Roopa Patil

        D
        DawidPAuthor
        Participant
        July 30, 2021

        I use Windows, not macOS. But I'll try this method

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