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afnavaja
Participant
June 19, 2020
Answered

Unable to open any cloud XD file. It doesn't sycn with cloud.

  • June 19, 2020
  • 1 reply
  • 940 views

Adobe xd keeps logging me out and not syncing my files to the cloud. I keep on uninstalling and reinstalling adobe xd and I can open my files again but after a while, the issue is occurring again and it gets really irritating already. Why is this happening?

 

I was even considering buying the premium version but this issue is a deal-breaker.

 

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This topic has been closed for replies.
Correct answer Harshika Verma

Hi there,

 

We are sorry to hear you are experiencing issue with XD files not syncing to the cloud. We would like to know a few more details to investigate the issue-

 

 

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
June 19, 2020

Hi there,

 

We are sorry to hear you are experiencing issue with XD files not syncing to the cloud. We would like to know a few more details to investigate the issue-

 

 

If that doesn't help, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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