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GregRangga
Participant
April 21, 2020
Question

Unable to open any of the XD cloud documents.

  • April 21, 2020
  • 2 replies
  • 403 views

Hi Everyone,

I have the latest updated XD and I just can't open all of my cloud files right now.
Please quickly response. I'm sick of it. I've been reinstall, sign in and sign out. But nothing change.

 

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 21, 2020

Hi there,

 

We are sorry to hear you are having trouble opening all the cloud documents in Adobe XD. We would request you to please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you're able to access the file.  Could you please also try the solution mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? 

 

If that doesn't help, please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 27, 2020

I would like to follow up on the issue. Would you mind confirming if the issue has been resolved or if you need further assistance from us? 

 

We'd be happy to help.

 

Thanks,

Harshika

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