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Insa5C32
Participant
Oct 12, 2020 1:25 PM UTC
Answered

Unable to open any of XD cloud documents after upgrade.

I upgraded XD this morning and now it doesn't work at all. I'm logged in and can see my cloud documents in Creative Cloud Desktop, but I can't open them in XD. Each time I try, it crashes.

I already tried uninstalling XD, deleting temp files, rebooting, and reinstalling XD. 

Help! I'm stuck and can't do my work.

 

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Insa5C32Correct answer
Participant
Oct 13, 2020 11:02 AM UTC

Hi Harshika, 

Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.

Thanks.

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Oct 12, 2020 5:24 PM UTC

Hi there,

 

Sorry to hear you are having trouble opening cloud documents in XD. Would you mind confirming if you're able to open your cloud document from here: https://assets.adobe.com/cloud-documents? If so, please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

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Insa5C32AuthorCorrect answer
Participant
Oct 13, 2020 11:02 AM UTC

Hi Harshika, 

Thanks for replying. Someone in my IT department helped me yesterday, not sure what all he did except that it involved several reinstalls and reboots, but now XD is working for me again.

Thanks.

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