Unable to open cloud doc file

Hi
Dear Adobe
XD files that I saved on Adobe Cloud, I can not access them now. XD updated last version

Is there a solution, I can access the files.

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Community Manager

Hi there,

We're so sorry to hear about the trouble. Please try the suggestions shared by Madhumati and in case if that doesn't help, please try the suggestion shared here https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/m-p/10415491#M13086 and let us know if this helps or if you need any further assistance.

Regards

Rishabh

Community Manager

Hope you're doing well

It's been a while we haven't heard back from you. We would like to follow up on your reported issue. Are you able to resolve the issue?

Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

Community Manager

Hi there,

We are sorry to hear you are facing trouble opening the document in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

Let us know if that helps.

Thanks,

Madhumati

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