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Data Co Lab
Participant
August 23, 2021
Question

Unable to open cloud doc file

  • August 23, 2021
  • 2 replies
  • 416 views

Hi
Dear Adobe
XD files that I saved on Adobe Cloud, I can not access them now.  XD updated last version

Is there a solution, I can access the files.

 

{Renamed By MOD}

This topic has been closed for replies.

2 replies

Rishabh_Tiwari
Community Manager
Community Manager
August 24, 2021

Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestions shared by Madhumati and in case if that doesn't help, please try the suggestion shared here https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quot-or-error-47-while-opening-the-cloud/m-p/10415491#M13086 and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

HARSHIKA_VERMA
Community Manager
Community Manager
August 30, 2021

Hi Data Co Lab,

 

Hope you're doing well

 

It's been a while we haven't heard back from you. We would like to follow up on your reported issue. Are you able to resolve the issue? 

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Community Manager
August 24, 2021

Hi there,

 

We are sorry to hear you are facing trouble opening the document in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

 

Let us know if that helps.

 

Thanks,

Madhumati