Unable to open cloud document in Adobe XD

Question

Hello, my Adobe xd files wont open. i have contacted support team and was told to;
update my windows (windows up to date)
log out of creative cloud,
uninstall and install XD,
 
i have done all of that and yet XD files wont load or snyc.. its so fraustrating. please look into the issue.
Regards
 
{Renamed By MOD}

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Please share a few more details like:

A screenshot of the About XD info page.
Is this happening with a specific file or multiple files?
Please check if you are able to open a previous version of that file by following the steps shared here: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548#M18044
You can also try downloading the file from here: https://assets.adobe.com/cloud-documents and let us know if you are able to open the file.

Regards

Rishabh

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