Skip to main content
GhadeerEssa
GhadeerEssa
Participant
June 18, 2020
Answered

Unable to open cloud documents in XD.

  • June 18, 2020
  • 2 replies
  • 1492 views

Please I need help i cant my recent working on cloud file doesn't load and source file on cloud web is an old version 

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi there,

     

    We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-

     

     

    Let us know if that helps. We'll try our best to help.

     

    Thanks,

    Harshika

    2 replies

    M
    marinaa58962657
    Participant
    December 15, 2021

    Hi!

    I've got the same issue. 

    "Please share the screenshot of your about XD info page."
    -Done

    "Is it happening with all cloud documents or with specific file?"

    -A specific file which is shared with other team members. Cloud files which are not shared work fine.

     

    "Are you able to open the file from here: https://assets.adobe.com/cloud-documents?"
    -I can download an offline copy of it. But if I click 'open in XD' button on this web page, I get the same error about connection.

     

    "Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html"

    -I've tried restarting XD but it did not help. All of my team members experience the same issue. 

    H
    Hans Bousson
    Participant
    December 15, 2021

    1. from XD it looks like it's forever trying to sync all of a sudden

     

    2. when going via the cloud > downloaded it > tried to open it... 'Error 88'  

     

    Rebooted, closes XD serveral time... > other XD cloud based files open without issues

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    June 19, 2020

    Hi there,

     

    We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-

     

     

    Let us know if that helps. We'll try our best to help.

     

    Thanks,

    Harshika

    H
    Hans Bousson
    Participant
    December 15, 2021

    Same issue, I about to finalize  this document and now this happens

    Network issue ? Not the case... 

    This never happens with other cloud applications.  Unacceptable behaviour, just before a client handover moment. 

     

    Unhappy about this.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices