Unable to open cloud documents in XD.

Question

Please I need help i cant my recent working on cloud file doesn't load and source file on cloud web is an old version 
 
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Harshika Verma · Accepted Answer

Hi there,

We are sorry to hear you are unable to open cloud files in XD. We would like to know a few more details like-

Please share the screenshot of your about XD info page.
Is it happening with all cloud documents or with specific file?
Are you able to open the file from here: https://assets.adobe.com/cloud-documents?
Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

Let us know if that helps. We'll try our best to help.

Thanks,

Harshika

marinaa58962657 · Answer

Hi!I've got the same issue. "Please share the screenshot of your about XD info page."-Done"Is it happening with all cloud documents or with specific file?"-A specific file which is shared with other team members. Cloud files which are not shared work fine. "Are you able to open the file from here: https://assets.adobe.com/cloud-documents?"-I can download an offline copy of it. But if I click 'open in XD' button on this web page, I get the same error about connection. "Please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html"-I've tried restarting XD but it did not help. All of my team members experience the same issue.

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