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H
Harshad 01
Inspiring
January 18, 2022
Question

Unable to open cloud file in Adobe XD

  • January 18, 2022
  • 1 reply
  • 1121 views

Hi,

 

After updating to new version i.e XD 47 I am seeing a error (attached) only in some of my files, but still I am able to access and publish them, Only thing is I can't use them in collabaration mode.

 

On the other hand some files are working completely fine. 

 

{Renamed By MOD}

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 18, 2022

    Hi there,

     

    We're so sorry to hear about the trouble. Please uninstall the creative cloud desktop app and then re-install and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    H
    Harshad 01Author
    Inspiring
    January 18, 2022

    Thanks Rishab for the reply, I uninstalled all Adobe apps including creative cloud -> restarted the system -> reinstalled apps again -> but there is the same issue.

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