Unable to open cloud files from XD app in XD 41 version.

11 replies
2431 views
Translate

In the release yesterday (41) I can no longer access Cloud Files through the XD interface.

Product performance

This topic is closed to new replies. Start a new post to keep the conversation going.

B

bfc826

Participant

Similar experience for me today. Quitting all apps and restarting my computer seemed to fix it but my XD shared protoype link was no longer working and had to be recreated.

Translate

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. Could you please share a few more details like:

Is this happening with a specific file or multiple files?
Are you getting any errors? If yes, please share a screenshot of the error.
Please close CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer. Once rebooted, please check if you are able to access the files.

We're here to help, just need more information.

Regards

Rishabh

Translate

T

TexVax

Participant

I'm having the same issue... It's happening with everything. I cannot open any cloud document at all, it's just a blank screen with the loading icon.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.