Unable to open file in Adobe XD

Question

{Renamed By MOD}

Rishabh_Tiwari · Accepted Answer

Sorry for the delay in response, Ali. Could you please check if the version of XD is 33.1.12.4? If yes then please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled and re-install the application and let us know if it works or not.

Rishabh_Tiwari · Answer

Hi Ali,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

Regards

Rishabh

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