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November 18, 2019
Question

Unable to open file in XD (Error " The file is created in newer version of XD").

  • November 18, 2019
  • 2 replies
  • 824 views

Buenos días, mi computador actualizó automaticamente el programa, abrí mi archivo y empecé a trabajar, de repente al querer guardar me salió error y se cerró el programa "el programa no responde" y lo reinicié, luego al intentar abrir cualquier archivo, tanto como el último como anteriores definitivamente no los abre.

En otro computador intenraron abrir mi archivo y dice que está hecho con una versión más reciente de XD y al actualizar XD en ese computador sigue diciendo que es más avanzada la versión.

 

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2 replies

Peter Villevoye
Community Expert
Community Expert
December 7, 2019

I'm afraid the crash accidently rendered your file in a corrupted state, so it can't be recognized and used anymore... At least it can't be opened in a normal way, by any version of the application. Probably some meta tag or crucial data has been incorrectly left or edited in an unusable state, making it appear as being created in an "unknown" version. Only a developer might be able to peek into the file's technical content and restore whatever possible.

Harshika Verma
Community Manager
Community Manager
December 3, 2019

Hi There,

 

We are sorry to hear you are facing trouble opening the file in Adobe XD. We would request you to please try the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika