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Premiere Pro 431
Participant
October 22, 2020
Question

Unable to open files. adobe XD 34.0.12

  • October 22, 2020
  • 1 reply
  • 1145 views

Dear adobe comunity, since the update i am unable to open any file, without the application crashing or taking ages to load. Ulitmately it blocks the computer interely. 

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    October 22, 2020

    Hi there,

     

    Sorry to hear about the trouble. Could you please share a few more details like:

     

    1. The version of the Operating System.
    2. Is this happening with local files or cloud files?
    3. Are you getting any error while opening the file?
    4. In case if there is no error, please try re-installing the application and to investigate the issue, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Regards

    Rishabh

    P
    Premiere Pro 431Author
    Participant
    October 22, 2020

    Hi Rishabh,

     

    1- I am running on the latest version of Mac Catalina 10.15.7.

    2- This happens to both local and cloud files.

    3- No errors, just a never loading bar that never seems to come to an end.

    4- Re installed all apps, even unistalled the software completely, no changes. 

     

    Thanks

    D
    Daria5CD6
    Participant
    October 22, 2020

    I have the same error, but some team members can open the files while some can't

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