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Bambus_Björn
Bambus_Björn
Known Participant
June 13, 2022
Answered

Unable to open local document getting error code: 165

Hi Adobe. Whats the Errorcode 165? Since last upadte i can open mys local files anymore. 
Whats up with that? 

cheers

Björn

 

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
June 21, 2022

I am so sorry for the delay in response. I was able to open the file without any error however the file was blank, I couldn't see anything on the artboards. Could you confirm if this file was saved as XD Cloud document or you have saved it as a local file on a network folder? If you're saving the file in the network folder and then opening it on a different computer, would you mind saving it as an XD cloud document and then try opening it from the office computer and let us know how it goes?

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Bambus_Björn
Bambus_BjörnAuthor
Known Participant
June 14, 2022

Hey Rishabh,

Nope that Site doesnt help. I does particular files are saved locally. I did design them at my PC at Home and wanted to open them in the Office. 

1. Version at Home and at the Office: 51.0.12.6
2. happens with multible Files
3. Local 
4. i made a Terstfile without Data. I testes this in the office, and get the same Error. 

Thanks in advance. 

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
June 21, 2022

I am so sorry for the delay in response. I was able to open the file without any error however the file was blank, I couldn't see anything on the artboards. Could you confirm if this file was saved as XD Cloud document or you have saved it as a local file on a network folder? If you're saving the file in the network folder and then opening it on a different computer, would you mind saving it as an XD cloud document and then try opening it from the office computer and let us know how it goes?

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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
July 1, 2022

Hi @Bambus_Björn,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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Rishabh_Tiwari
Rishabh_Tiwari
Legend
June 14, 2022

Hi @Bambus_Björn ,

 

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance. This document does not have the steps for error 165 so please try the steps shared under the heading "Can't create or open documents?" If this doesn't help, please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening with a specific file or multiple files?
  3. Is it happening with a local file or a cloud document?
  4. If it's happening with a specific file will it be possible for you to share it with us? If yes, please follow the steps shared here to share the file. You can share the link to the file through DM by clicking on my name.

 

Regards

Rishabh

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Bambus_Björn
Bambus_BjörnAuthor
Known Participant
June 14, 2022

Link is here.

https://shared-assets.adobe.com/link/c7a939bf-18d1-473d-4a44-4e71c27d5e41

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