Unable to open the cloud document "Error: Something went wrong – 2163"

As others have pointed out, Co-editing XD files is an infuriating process. Even working on different screens in the same XD file causes conflicts. I just got this error 2163 on the latest XD release on an apple M1. Issue is, it was the document with shared components that other XD files were using. So if I restore the file and rename it to a new document, I lose the links from documents with components to the original file. 

The Problem still exists and is more than annoying. Hope the next bigger update will fix it 😕😕

Hi, Serhii – In the past week or so my team and I have begun seeing this error upon opening design files. We have tried the troubleshooting steps suggested on the linked page below with no success, but discovered today that any file with Coediting turned on creates this problem. If you turn that feature off, perhaps you will not see the error. Our steps:

• Access the document's version history through the hyperlink in that error message
• Open a recent version
• "Save As" a new file name
• Share with someone on your team (co-editing should be off by default)

You will have to re-establish any share URLs using the new file and of course lose any work captured in the most recent version, but hopefully you'll be able to access the document.

Coediting will be a beautiful feature when it works properly, we've used it enough to love the potential, but right now it's just causing crashes in complex work files.

Hi there,

Sorry for the delay in response. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html?

Let us know if that helps.

Thanks,

Harshika