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Sofia S.
Participant
June 21, 2022
Answered

Unable to open the cloud file in XD

  • June 21, 2022
  • 1 reply
  • 385 views

I am trying to open a file hosted on the Cloud. I last opened it 3 months ago. I just get an error message saying "It's not possible to open this document" with no explanation why.

 

I tried to search for similar problems and suggestions of what could be causing it, one I found was trying to open a Cloud file without Creative Cloud running or without a working internet connection, but that is not the case for me (and I can open other Cloud files fine, it's just this one).

 

I also saw a recommendation to try opening the file from a different computer. I tried it but it didn't work, I got the same message.

 

How can I recover access to my file so I don't lose all my work?

 

 

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This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi @Sofia S.,

 

We are sorry to hear you are unable to open the document. Would you mind trying to open the file from here? If that doesn't help, please share the XD file with me over a private message so that I can test at my end. 

Please also share the version of XD and the operating system you're working on. 

 

We will try our best to help.

 

Thanks,

Harshika 

 

 

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity ManagerCorrect answer
Community Manager
June 21, 2022

Hi @Sofia S.,

 

We are sorry to hear you are unable to open the document. Would you mind trying to open the file from here? If that doesn't help, please share the XD file with me over a private message so that I can test at my end. 

Please also share the version of XD and the operating system you're working on. 

 

We will try our best to help.

 

Thanks,

Harshika 

 

 

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