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Participant
Feb 10, 2021 9:00 PM UTC
Answered

Unable to open the file asking to update XD.

Hello,

I have the latest version of XD from Adobe CC app. I even uninstalled and reinstalled it. There is no newer version to get other than 36, but it's not being offered via CC.

 

When I open an XD file it says that it was made with a newer version and to please update.

 

I've read every thread I can find on the internet. Is there something else I can try?

 

What the hell is going on here? It's happening all the time. I get sent a file, cannot open it.

 

Blocking all my work and driving me insane.

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Feb 10, 2021 9:20 PM UTC

Hi there,

 

We are sorry for the frustration. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and if that doesn't help, please try signing out of Creative Cloud and XD, restart the machine and then sign back in. 

 

Let us know if that helps.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Feb 10, 2021 9:20 PM UTC

Hi there,

 

We are sorry for the frustration. I would request you to please try the steps mentioned in this article: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html and if that doesn't help, please try signing out of Creative Cloud and XD, restart the machine and then sign back in. 

 

Let us know if that helps.

 

Thanks,

Harshika

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