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patriciac66460019
Participant
May 4, 2014
Answered

Unable to open the local file in XD getting (Error:86).

  • May 4, 2014
  • 82 replies
  • 104764 views

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

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Correct answer inspiring_observer7877

Hello everyone,
If you have error code 86 when opening an Adobe XD file.

If you are on a Mac equipped with an Apple Silicon chip.
1- Uninstall Creative Cloud Desktop and reinstall it by selecting macOS | Other download methods.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2- Open Creative Cloud Desktop > File, then drag and drop the file. The file will re-synchronize and from the cloud click on the blue "open" button.

If you are on Windows try the second solution directly, if it still does not work contact Adobe customer support.

Thanks,
Mathieu

82 replies

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Neda dadkhah
Participant
June 12, 2019

hello. how can i fix error 86 in adobe xd?

i have worked on it for long time and i can not imagine to loos it!!!

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 12, 2019

Hi Neda,

Sorry to hear you're having trouble using Adobe XD and getting error 86. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

A
amhdestiny
Participant
May 4, 2014

I'm trying to down load a program from creative cloud and I keep getting an error: # 86. It says that it believes my computer is running another instance of creative cloud or something.

It says specifically:

Another version of Creative Cloud desktop is currently running. (error code: 86)

Please help

thank you

a

Amber

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 5, 2014

Amber which operating system are you using?  Have you tried rebooting your computer?  Please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

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NO-WAY
Participant
July 23, 2014

I believe amhdestiny and i are having the same problem. i'm trying to install the Adobe Creative Cloud Desktop App, not an individual program apps. i get exactly the same error message amhdestiny describes above. i installed all CC apps 2 months ago and they all work well, except for the Desktop App. i want now to install TypeKit, but i can't because the Adobe CC installer says the error above.

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