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IvyChow129
Participant
July 19, 2022
Answered

Unable to open the XD file opened via an invitation link through email.

  • July 19, 2022
  • 3 replies
  • 624 views

I got the invitation link through email for my new project. However, with the correct Adobe log-in email account, I cannot access the file no matter ho how many times I tried and all the other emails I have tried. 

 

Does anyone have a clue what could be the reason? I tried to contact the Adobe team but it said I have no access to contact them lol.

 

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This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi @IvyChow129,

 

Thank you for reaching out. Are you able to resolve the issue? If not, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-docs. 


If not, it looks like you're on an enterprise team license. Could you please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html?

 
If not, then contact your admin and ask them to create a case or start chatting through the admin console.

 

Hope it helps.

 

Thanks,

Harshika

3 replies

P
Peter25227529uepn
Participating Frequently
July 25, 2022

Go to the Files tab, and then select Your files. Select the cloud document you want to collaborate on, and then select the Share icon in the right sidebar. In the invitation dialog box, add the email address of your collaborator.

 

Greetings,

Peter

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    July 22, 2022

    Hi @IvyChow129,

     

    Thank you for reaching out. Are you able to resolve the issue? If not, please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html#unable-to-create-open-cloud-docs. 


    If not, it looks like you're on an enterprise team license. Could you please create a case, or initiate a chat from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html?

     
    If not, then contact your admin and ask them to create a case or start chatting through the admin console.

     

    Hope it helps.

     

    Thanks,

    Harshika

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    July 19, 2022

    Can you ask owner to send you project URL with new link? 

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