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Madhuri5F90
Participant
May 23, 2021 8:33 PM UTC
Answered

Unable to open /update adobe xd | Conflicting process error message

Hi, I have some issues accessing my Adobe XD shared cloud document. I am unable to access it, it showed me conflicting process message while I was trying to update. I try to troubleshoot but still it's not working.

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    May 26, 2021 3:20 AM UTC

    Hi Madhuri,

     

    Thanks for reaching out and trying the steps in the troubleshooting guide. In addition to what Jagriti said, I would suggest you please try the below steps in sequence-

     

    • Sign out of XD and Creative Cloud Desktop app.
    • Quit Creative Cloud Desktop app and kill all related processes from the activity monitor
    • Restart the machine and then sign back in Creative Cloud and XD.

     

    If it doesn't help, please try uninstalling and reinstalling XD using the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

     

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    3 replies

    Community Manager
    Jagriti_KashyapCommunity Manager
    Community Manager
    May 24, 2021 6:15 AM UTC

    Hi Madhuri,

     

    Sorry for the inconvenience you are facing in xd. Would you please try quitting all instances of XD in task manager(win)/ activity monitor(mac). And then try updating xd again.

     

    Hope it helps.

     

    Regards,

    Jagriti Kashyap

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      Madhuri5F90Author
      Participant
      May 25, 2021 10:14 PM UTC
      Hi Jagriti,

      I have already tried that but somehow once I force quit CCX Process
      including all the other Adobe instances as mentioned in self
      troubleshooting guidelines, I see them again in the activity monitor(mac)
      almost immediately as soon as I force quit. I was unable to update.

      Thanks, Madhuri
      Translate
      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      May 26, 2021 3:20 AM UTC

      Hi Madhuri,

       

      Thanks for reaching out and trying the steps in the troubleshooting guide. In addition to what Jagriti said, I would suggest you please try the below steps in sequence-

       

      • Sign out of XD and Creative Cloud Desktop app.
      • Quit Creative Cloud Desktop app and kill all related processes from the activity monitor
      • Restart the machine and then sign back in Creative Cloud and XD.

       

      If it doesn't help, please try uninstalling and reinstalling XD using the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Let us know if that helps.

       

      Thanks,

      Harshika

       

       

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