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Madhuri5F90
Participant
May 23, 2021
Answered

Unable to open /update adobe xd | Conflicting process error message

  • May 23, 2021
  • 1 reply
  • 667 views

Hi, I have some issues accessing my Adobe XD shared cloud document. I am unable to access it, it showed me conflicting process message while I was trying to update. I try to troubleshoot but still it's not working.

    This topic has been closed for replies.
    Correct answer Harshika Verma

    Hi Madhuri,

     

    Thanks for reaching out and trying the steps in the troubleshooting guide. In addition to what Jagriti said, I would suggest you please try the below steps in sequence-

     

    • Sign out of XD and Creative Cloud Desktop app.
    • Quit Creative Cloud Desktop app and kill all related processes from the activity monitor
    • Restart the machine and then sign back in Creative Cloud and XD.

     

    If it doesn't help, please try uninstalling and reinstalling XD using the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

     

    1 reply

    J
    Community Manager
    Jagriti_KashyapCommunity Manager
    Community Manager
    May 24, 2021

    Hi Madhuri,

     

    Sorry for the inconvenience you are facing in xd. Would you please try quitting all instances of XD in task manager(win)/ activity monitor(mac). And then try updating xd again.

     

    Hope it helps.

     

    Regards,

    Jagriti Kashyap

      M
      Madhuri5F90Author
      Participant
      May 25, 2021
      Hi Jagriti,

      I have already tried that but somehow once I force quit CCX Process
      including all the other Adobe instances as mentioned in self
      troubleshooting guidelines, I see them again in the activity monitor(mac)
      almost immediately as soon as I force quit. I was unable to update.

      Thanks, Madhuri
      Harshika Verma
      Community Manager
      Harshika VermaCommunity ManagerCorrect answer
      Community Manager
      May 26, 2021

      Hi Madhuri,

       

      Thanks for reaching out and trying the steps in the troubleshooting guide. In addition to what Jagriti said, I would suggest you please try the below steps in sequence-

       

      • Sign out of XD and Creative Cloud Desktop app.
      • Quit Creative Cloud Desktop app and kill all related processes from the activity monitor
      • Restart the machine and then sign back in Creative Cloud and XD.

       

      If it doesn't help, please try uninstalling and reinstalling XD using the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

      Let us know if that helps.

       

      Thanks,

      Harshika

       

       

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