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GeoffElliott
Participant
Jan 11, 2022 8:44 PM UTC
Question

Unable to open XD 47 on macOS catalina

After my version of Adobe XD was updated to 47.0.22:

 

  • I am unable to open any of my projects, Cloud or locally stored.
  • I cannot create any new projects.
  • Attempting either of these results in a blank window with a URN for a title. 
  • XD will not quit without a Force Quit.

 

I am on MacOS Catalina (10.15.7). I have logged out of Creative Cloud and logged back in, and restarted my machine. Nothing seems to change.

 

Help!

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jan 12, 2022 5:19 PM UTC

Hi GeoffElliott,

 

We are sorry to hear you're having trouble opening XD on Mac machine. Are you able to resolve the issue by using the Cleaner tool as suggested by our ACP?

 

Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Expert
gianvitulanoCommunity Expert
Community Expert
Jan 12, 2022 12:29 PM UTC

Hi GeoffElliott,

have you tried uninstalling Adobe XD via Creative Cloud Cleaner tool?

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Giancarlo Vitulano
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