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johan24112352pjix
Participant
Apr 20, 2022 11:14 AM UTC
Question

Unable to open XD (adobe can’t verify my subscription status)

Hi,

 

When i open adobe XD, the message below appeart.

 

We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

 

 

Cordially,

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    3 replies

    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    Apr 20, 2022 11:23 AM UTC

    Hi Johan,

    have you tried to log out and re-enter your Adobe account?

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    Giancarlo Vitulano
      johan24112352pjixAuthor
      Participant
      Apr 20, 2022 12:10 PM UTC

      yes


      [image: Facebook] [image:
      <Personal info removed by moderator>

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Apr 20, 2022 8:34 PM UTC

      Hi johan24112352pjix,

       

      Thank you for trying the step suggested by our expert. Would you mind confirming if you've tried the steps suggested in this post?

       

      Let us know if that helps. We are here to help.

       

      Thanks,

      Harshika

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