johan24112352pjix

Participant

Question

Unable to open XD (adobe can’t verify my subscription status)

Forum|Forum|4 years ago
April 20, 2022
3 replies
436 views

Hi,

When i open adobe XD, the message below appeart.

We can’t verify your subscription status. We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

Cordially,

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Community Expert

Community Expert

Hi Johan,

have you tried to log out and re-enter your Adobe account?

Giancarlo Vitulano

johan24112352pjixAuthor

Participant

yes

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Community Manager

Community Manager

Hi johan24112352pjix,

Thank you for trying the step suggested by our expert. Would you mind confirming if you've tried the steps suggested in this post?

Let us know if that helps. We are here to help.

Thanks,

Harshika