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perrybrus
Inspiring
August 20, 2019
Question

Unable to open XD after update

  • August 20, 2019
  • 2 replies
  • 336 views

After running an XD update the program refuses to open. When I click the program icon all that opens is a white screen. I'm forced to go trough the tedious process of actually re-booting Windows in order to be able to open XD again. How come? It's been like this for months but I can remember when it just opened. So what is this all about? It doesn't apply to any other Adobe program, it's only XD.

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    2 replies

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    September 12, 2019

    Hi, were you able to solve the problem with Adobe XD?

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    August 21, 2019

    Hi Perry, it's definitely a frustrating situation, you're lucky that all you have to do is restart the computer. I'm the same after each update.

    Adobe is aware of the situation and hopefully still looking for a fix to it.

    Here is their help page on the topic: Adobe XD launches into a White Screen on Windows 10​

    You might be able to fix the issue by following some of the instructions on that link.

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