Skip to main content
H
H3R
Participant
May 11, 2022
Answered

Unable to open XD error (Cannot verify subscription).

  • May 11, 2022
  • 1 reply
  • 512 views

For the last 2 days, I try to open XD, but it is throwing out an error to me, despite that I have a license for Adobe Enterprise. The screenshot is attached here for your reference.

 

I am sure some of you have already experienced this issue. Was the issue already fixed? Please let me know. This error has impacted my productivity with my developer team. They have been waiting for my XD designs but I am helpless. 

 

Can someone please help?

 

Thanks!

 

<Title renamed by moderator>

    This topic has been closed for replies.
    Correct answer H3R

    Hi Harshika,

    I had contacted the concerned team from IT support for all Adobe-related issues before your response came. They have already sorted out the issue so now XD is working fine.

     

    Thanks a lot for your suggestions. I have bookmarked the links you shared in case XD is throwing an error again.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 11, 2022

    Hi Harini5C2A,

     

    We are sorry for the trouble. Would you mind trying the steps suggested in this post, and let us know if that helps? Please also check if there are any pending windows updates by following these steps.

     

    Let us know if you need further assistance. We'd be happy to help. 

     

    Thanks,

    Harshika

     

      H
      H3RAuthorCorrect answer
      Participant
      May 18, 2022

      Hi Harshika,

      I had contacted the concerned team from IT support for all Adobe-related issues before your response came. They have already sorted out the issue so now XD is working fine.

       

      Thanks a lot for your suggestions. I have bookmarked the links you shared in case XD is throwing an error again.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices