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M. Werst
Participant
Jan 20, 2022 9:43 AM UTC
Answered

Unable to open XD file stuck on syncing.

Hello, 


I am facing an issue with Adobe XD syncing cloud file. I am not able to enter the file. 
I already tried:

  • Re-open Adobe XD
  • Logout and login from Creative cloud
  • I have newest version (47.0.22)

 

 

Can anyone from Adobe Support help me out? 
Thank You, 

 

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M. WerstCorrect answer
Participant
Jan 21, 2022 11:13 AM UTC

I appreciate for your help Rishabh! 

What worked for me:

  • I downloaded the file from Creative Cloud website to my computer and from there I created new cloud file. 

Thank You, 

Justas

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2 replies

Rishabh_Tiwari
Rishabh_Tiwari
Legend
Jan 20, 2022 11:31 AM UTC

Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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    M. WerstAuthorCorrect answer
    Participant
    Jan 21, 2022 11:13 AM UTC

    I appreciate for your help Rishabh! 

    What worked for me:

    • I downloaded the file from Creative Cloud website to my computer and from there I created new cloud file. 

    Thank You, 

    Justas

    Translate
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