Skip to main content
R
Rana2917017493lu
Participant
March 31, 2023
Question

Unable to open XD getting error Creative Cloud app needs repair

  • March 31, 2023
  • 2 replies
  • 350 views

Hi,

 

I'm still facing problems.

When I open Adobe XD, I got a message saying that Creative Adobe Cloud need to repair. When I click repair and restart my computer, it comes again. 

What should I do?

 

{Renamed By MOD}

    This topic has been closed for replies.

    2 replies

    R
    r29027036ab6j
    Participating Frequently
    April 7, 2023

    It doesn't accept to uninstall the Adobe Creative Cloud. And I am still having this problem.  What should I do?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    April 7, 2023

    Hi @r29027036ab6j,

     

    We are sorry to hear you are having trouble. Would you mind trying the steps suggested in this article: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html?

     

    If that doesn't help, please reach out to us directly using our contact us page so that we can help you on a 1:1 basis.

     

    Thanks,

    Harshika

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    March 31, 2023

    Hi @Rana2917017493lu ,

     

    We're so sorry to hear about the trouble. Please uninstall the Creative Cloud Desktop app using the Adobe Cleaner Tool, and once uninstalled, please re-install and let us know if this helps or if you need further assistance.

     

    Thanks

    Rishabh

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices