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Participating Frequently
Nov 23, 2022 1:38 PM UTC
Answered

Unable to open XD on macOS Ventura machine

When I tried to open Adobe XD it says:

“Adobe XD” is damaged and can’t be opened. You should move it to the Trash.

This file was downloaded on an unknown date.

 

I recently installed the update version Mac Ventura 13.0.1 and it refuse to open.

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Nov 23, 2022 4:23 PM UTC

Hi @Mari272651412lxm,

 

Thank you for reaching out, and sorry for the trouble. Would you mind doing a clean uninstall and reinstall of XD using this article and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

4 replies

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Nov 23, 2022 4:23 PM UTC

Hi @Mari272651412lxm,

 

Thank you for reaching out, and sorry for the trouble. Would you mind doing a clean uninstall and reinstall of XD using this article and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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Harshika Verma
Community Manager
Community Manager
Nov 28, 2022 6:12 PM UTC

Hi @Mari272651412lxm,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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Participating Frequently
Nov 29, 2022 8:12 PM UTC

Hello Harshika, thanks you so much for yoour response.

Yes, now Adobe XD is working 🙂

Thanks

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