Unable to open XD or crashes on launch

Forum|Forum|3 years ago
May 18, 2022
2 replies
614 views

Everything worked fine except when the period of some update was approaching, but it has been more than a month that I can't open XD. Either the screen freezes even before opening the program, or the program opens but as I try to open a file or create one from scratch XD crashes. It does not even allow me to fill in the space dedicated to the explanation to send a report. It is impossible to work like this.

Crash on windows

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Correct answer HARSHIKA_VERMA

Hi @Silvia24255190w23w,

We are sorry to hear you are unable to open XD. We would like to follow up on your issue. Are you able to resolve the issue?

Please try the below steps which might help you-

Quit the XD and Creative Cloud desktop application from Task Manager/Activity Monitor
Sign Out from Creative Cloud and XD.
Restart the machine.
Launch XD from the Creative Cloud desktop app.

Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika

HARSHIKA_VERMA

Correct answer

Community Manager