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A
Ali5EA1
Participant
May 3, 2022
Question

Unable to open XD shared link on the browser, error: something went wrong.

  • May 3, 2022
  • 4 replies
  • 1123 views

The XD's shared link won't open in the browser and gives me this error:

Something went wrong.

You can try accessing the link again or, if the error persists, report the error.

 

It's been a week since I have this issue. would you please help me to fix it?

 

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This topic has been closed for replies.

4 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
May 10, 2022

Hi All,

 

We are sorry for the trouble. We would like to know if you're still experiencing issues while opening the prototype link in the browser. There was some issue with the web services at that time. 

 

If you continue to face problems, please share the link with us so that we can check at our end.

 

We will try our best to help.

 

Thanks,

Harshika

    A
    Ali5EA1Author
    Participant
    May 4, 2022

    My account is activated in the US and I recently moved somewhere else.

    I tried using VPN and set my location to US. after that, I was able to open the file.

    I think the issue is IP-related.

    still using the VPN is not an option for some people. I hope the adobe support team gives us a solution.

    Y
    Yanina BIND
    Participant
    May 4, 2022

    Hey, did you manage to fix this issue? I am suffering the same error 131

    G
    Community Expert
    gianvitulanoCommunity Expert
    Community Expert
    May 4, 2022

    Hi,

    have you also tried to open the link with a different browser?

      Y
      Yanina BIND
      Participant
      May 4, 2022

      I've been also getting Error 131...

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